Name of sales company:    Nomura Hyakka Dolls Co.

Address:   1-29-2, Kagura, Iwatsuki-ku, Saitama-shi, Saitama 339-0056
Phone number:   +81(0)48-749-8400 　
10:00-16:00 (Monday to Friday, except holidays)
E-mail:   yujinart.yu@gmail.com


Shipping Costs
Shipping costs vary depending on the product. 

Regarding International Shipping
If you wish to have your order shipped internationally, please contact us for information on shipping fees and procedures.

Returns and Exchanges
Fair Refund Policy
We maintain a fair refund policy for all users.

For Returns/Exchanges Due to Customer's Convenience
- For products before shipping: You can cancel your order by pressing the cancel button on the website.  
- For products after shipping: You may request a refund or exchange for a product of equal or lesser value within 10 days of receiving the product, provided you contact us at your own shipping cost.  
- Products that have been opened cannot be returned or exchanged.

In Case of Product Defects
We will provide a refund or exchange for a new product at our shipping cost. Please contact us via email first.

Delivery Time
Orders are processed within 3 to 5 business days, and products are typically delivered within two weeks. We will ship your order after confirming the payment.
For custom-made products, please inquire.

Accepted Payment Methods
- Credit Card  
- PayPal  
- Domestic Bank Transfer

Payment Period
- For credit card payments, processing is immediate.  
- For domestic bank transfers, payment must be made within 3 days of the order.  
- We will ship your order after confirming the payment.